TERMS & CONDITIONS
Conditions of Sale (Retreat Programs) Updated 05.05.21 / 05.05.2564
1. Booking Policy
1.1 A booking at the Samui International Medication Center (hereafter SIMC) is confirmed when a non-refundable deposit is paid or a full amount for a retreat is transacted.
1.2 Any deposit’s made for a retreat experience require full payment to be made in person upon arrival at the center.
1.3 Guests must obtain full and comprehensive travel insurance to attend the meditation retreat including, but not limited to, COVID-19 cover, overseas medical expenses and evacuation, trip cancellation and force majeure events.
1.4 Every retreat guest must provide SIMC with full insurance details, along with a signed copy of the participation and liability waiver form. Failure to do so results in a cancelation of the booking and forfeiting the paid deposit.
1.5 Guests must be at least 18 years of age to attend SIMC meditation retreats. Guests under 18 may be allowed to attend provided they are accompanied by a guardian 18+ years old and are approved by the Head Monk.
1.6 By making payment of a deposit or full payment for any program at SIMC, you are accepting SIMC's Terms and Conditions.
2. Payment Policy
2.1 Payment must be received in full and must be made latest on the day of arrival (prior to the retreat official commencement, USD or THB). Failure to pay within this timeframe results in the deposit being forfeited and the place being resold.
2.2 The early booking discount only applies when full payment is received in full prior to the start of the retreat date.
2.3 Bank fees incurred by transferring money are the sole responsibility of the guest.
2.4 The guest is responsible to pay for all extra services not included in the selected package in cash, in the USD or THB currency.
3. Cancellation Policy
3.1 If a guest cancels the booking, SIMC will not issue a cash, cheque or credit card refund for any reason. As per cancellation schedule below, a portion of your payment can be used as credit for another retreat to be taken within twelve months from original booking. If you would like to transfer your booking to guest, we would be more than happy to do so. All cancellations and booking transfers must be received in writing via email at email@example.com.
3.2 Cancellation fees schedule:
If a guest cancels 90+ days from the start of the booked retreat date, 100% of the payment (if full amount for retreat was paid) can be applied to another retreat to be used within one year from the date of booking.
If a guest cancels 60-89 days before the start date of your booked retreat, 75% of the payment (if full amount for retreat was paid) can be applied to another retreat date to be used within one year from the date of booking. With 25% of the overall price being forfeited.
If you cancel 15-59 days before the start of the booked retreat date, 40% of the payment (if full amount for retreat was paid) can be applied to another retreat date to be used within one year from the date of booking. With 60% of the overall price being forfeited.
If you cancel 14 days or less before the start of the booked retreat, you will forfeit the full amount of the retreat package price.
3.3 Exceptions to SIMC’s guest cancellation policy cannot be made for any reason. We do not offer any credit for arriving late or departing early, missing activities or not utilizing any part of the program. By making a purchase on the samui-meditation.com website you provide consent, agreement and liability waiver to the organization in accordance to the chosen retreat.
3.4 If SIMC Retreat cancels or changes a scheduled retreat date for any reason, excluding force majeure (see clause 3.6) you may transfer your full payment to another retreat date within 12 month period, pending availability. SIMC is not responsible for any expenses incurred in preparation of the cancelled retreat, i.e. airplane tickets, illness, loss of work etc.
3.5 SIMC will not be liable for cancellation, failure of, or delay in performing it’s obligations under this agreement due to force majeure events (Earthquake, hurricane, tornado, flooding, volcanic activity or other natural disasters, or in the case of war, action of foreign enemies, terrorist activities, labor dispute or strike, government sanction, blockage, embargo or epidemic) or if certain conditions present unacceptable danger to the participant.
4. Prices and Services
4.1 Prices and services are subject to change. The invoiced price includes the services as stated on the invoice and the booking confirmation connected with that invoice. Any additional agreements will be communicated via written form. SIMC reserves the right to change its prices without prior notice.
4.2 SIMC reserves the right to change its offer or individually agreed services due to extraordinary circumstances s (e.g. external forces, governmental regulations, delays of third parties, weather and oceanic conditions, etc.). If any essential contract paragraph is changed, the customer will be informed as soon as possible. The retreat schedule and inclusions can change at any time without notice. The program listed on the website is always applicable.
4.3 SIMC reserves the right to change its location or dates due to unforeseen issues (e.g. third party delays or problems, construction, etc.) SIMC will ensure the standard be kept the same in all the partnering villas / resorts / boats.
4.4 SIMC reserves the right to change or amend this policy at anytime. The current policy is always applicable
Data Use and Protection
The customer agrees that he/she may be photographed and/or filmed during his/her stay and/or activities in connection with the company, and also agrees that the company may use such recordings for promotion and/or advertising purposes without any prior consent.
The customer agrees that the company for marketing and market research purposes may use his/her personal data. The company assures that all personal data will be treated confidentially and not be transferred to any third party other than necessary to fulfil the booking or deliver the requested service.
You hereby indemnify to the fullest extent SIMC from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.
Any donations sent are received with great thanks, but due to their charitable nature cannot be refunded and will be used to solely to support the center and its various costings. Donations made are at the discretion of the donor and no qualification will be required or carried out by Samui International Meditation Center to validate the payment. Nothing is exchanged in return of any donations received.